A first meeting with the leader who runs the operation
The person running contact center or back-office operations, Director to SVP, at one of 134 US accounts. We open on something that just changed at that account.
Depth at 134 accounts, in this order
- Direct dials and mobilesFirst, because calls and LinkedIn carry most of this list.
- The rest of the buying groupDirectors to SVPs in the ops line at the same accounts, so each account has more than one way in.
- Research for the opening lineOne dated signal per account, written into the first touch.
- Signals on these accounts onlyNew hires and promotions at the 134. A signal anywhere else no longer starts outreach.
Phone and LinkedIn carry most of the list
338 of the 1,322 get email, calls and LinkedIn. The other 984 hear from us by phone and LinkedIn, so direct dials are where the credits go first.
Counts as of Oct 12, 2026.1
Everything outside the one meeting waits
- Focus setOct 12
- Two weeks of sendscalls, LinkedIn, email
- Read the signaldecide what reopens
Three questions for Clay
Numbers. For Director-to-SVP operations leaders, which order of phone sources tends to connect best? If that's someone else on your side, who should I ask?
Signals. Is new hire plus promotion on 134 accounts the right watch set, or would you add job posts or intent?
What to cut next. If you were running this, what else would you stop?